Connect AI enforces zero hallucinations by grounding all WhatsApp responses strictly within tenant-approved documentation.
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1. Semantic Ingestion
Splits PDFs, DOCX, & FAQs into 500-token chunks with 50-token overlap to maintain continuous context.
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2. Vector Cosine Search
PostgreSQL pgvector evaluates cosine similarity with strict tenant isolation and a 0.72 confidence threshold.
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3. Guarded Generation
Limits output to under 300 characters. Never invents commitments, discounts, or policies.
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4. Context-Preserving Handoff
Escalates to Support Queue with an AI-generated 2-bullet summary added to Connect Inbox.